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b{color:var(--text);font-size:11.5px;font-weight:730}.dialer-call-status small{color:var(--text2);margin-top:3px;font-size:9.5px}.call-wave{background:var(--green);border-radius:5px;justify-content:center;align-items:center;gap:2px;width:27px;height:27px;display:flex}.call-wave i{background:#fff;border-radius:3px;width:2px;animation:voice-wave .9s ease-in-out infinite}.call-wave i:first-child{height:8px}.call-wave i:nth-child(2){height:14px;animation-delay:.13s}.call-wave i:nth-child(3){height:10px;animation-delay:.26s}@keyframes voice-wave{50%{opacity:.65;transform:scaleY(.55)}}.dialer-live-controls{grid-template-columns:repeat(4,1fr);gap:8px;margin-top:12px;display:grid}.dialer-live-controls button{border:1px solid var(--border);min-height:58px;color:var(--text2);font:inherit;cursor:pointer;background:#fff;border-radius:10px;flex-direction:column;justify-content:center;align-items:center;gap:4px;font-size:9.5px;font-weight:680;display:flex}.dialer-live-controls button:hover{background:var(--purbg);color:var(--purple2);border-color:#c9c1ff}.dialer-live-controls button.active{background:var(--rbg);color:var(--red);border-color:#d8586e4d}.dialer-live-controls i{font-size:17px}.dialer-end-button{background:linear-gradient(135deg,#c94561,#e2617a);margin:12px 0 0;box-shadow:0 9px 16px #d0466029}.dialer-context-card{flex-direction:column;min-height:621px;display:flex}.call-context{flex-direction:column;flex:1;padding:20px;display:flex}.call-context-profile{align-items:center;gap:11px;display:flex}.call-context-profile>div{flex:1;min-width:0}.call-context-profile b,.call-context-profile small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.call-context-profile b{font-size:14px;font-weight:750}.call-context-profile 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var(--border);align-items:flex-start;gap:8px;padding:10px 0;display:flex}.call-context-timeline>div:last-child{border-bottom:0}.call-context-timeline>div>i{background:var(--purbg);width:24px;height:24px;color:var(--purple2);border-radius:8px;place-items:center;font-size:13px;display:grid}.call-context-timeline p{min-width:0}.call-context-timeline b,.call-context-timeline small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.call-context-timeline b{font-size:10.5px;font-weight:720}.call-context-timeline small{color:var(--text2);margin-top:2px;font-size:9.5px}.call-action-panel{padding:20px}.call-action-panel>p{color:var(--text2);margin-bottom:16px;font-size:11.5px;line-height:1.55}.agent-option{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:12px 0;display:flex}.agent-option>div{flex:1;min-width:0}.agent-option b,.agent-option small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.agent-option 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i{color:var(--purple);font-size:15px}.recent-calls-card{margin-top:18px}.recent-call-list{grid-template-columns:repeat(3,1fr);display:grid}.recent-call{border:0;border-right:1px solid var(--border);color:var(--text);font:inherit;text-align:left;cursor:pointer;background:#fff;align-items:center;gap:10px;padding:16px 19px;display:flex}.recent-call:last-child{border-right:0}.recent-call:hover{background:#fafbff}.recent-call>span:nth-child(2){flex:1;min-width:0}.recent-call b,.recent-call small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.recent-call b{font-size:11.5px;font-weight:730}.recent-call 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0;border:none;outline:none;flex:1;font-size:12px;font-weight:600}.dialer-callerid-verified{color:#059669;background:#10b9811f;border-radius:6px;align-items:center;gap:4px;padding:2px 8px;font-size:10px;font-weight:750;display:inline-flex}.dialer-typeahead-dropdown{z-index:50;background:#fff;border:1px solid #cbd5e1;border-radius:12px;max-height:260px;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow-y:auto;box-shadow:0 12px 32px #0f172a24}.dialer-typeahead-item{cursor:pointer;border-bottom:1px solid #f1f5f9;align-items:center;gap:10px;padding:10px 14px;transition:background .12s;display:flex}.dialer-typeahead-item:last-child{border-bottom:none}.dialer-typeahead-item:hover{background:#f8fafc}.dialer-typeahead-avatar{color:#fff;background:linear-gradient(135deg,#7c6fe0,#4338ca);border-radius:8px;flex-shrink:0;place-items:center;width:30px;height:30px;font-size:10px;font-weight:750;display:grid}.dialer-typeahead-info{flex:1;min-width:0}.dialer-typeahead-info b{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:700;display:block;overflow:hidden}.dialer-typeahead-info small{color:var(--text2);font-size:10.5px}.dialer-typeahead-phone{font-family:var(--font-geist-mono),monospace;color:var(--purple2);font-size:11px;font-weight:650}.dialer-smart-tabs{border-bottom:1px solid var(--border);background:#fafbff;align-items:center;gap:6px;padding:10px 18px 0;display:flex}.dialer-tab-btn{color:var(--text2);cursor:pointer;background:0 0;border:none;border-bottom:2px solid #0000;align-items:center;gap:6px;padding:8px 12px;font-size:11.5px;font-weight:650;transition:all .15s;display:inline-flex}.dialer-tab-btn:hover{color:var(--text)}.dialer-tab-btn.active{color:var(--purple2);border-bottom-color:var(--purple2);font-weight:750}.dialer-contact-picker{flex-direction:column;flex:1;padding:16px 18px;display:flex}.dialer-picker-search{border:1px solid var(--border2);background:var(--bg3);border-radius:9px;align-items:center;gap:8px;margin-bottom:12px;padding:8px 12px;display:flex}.dialer-picker-search input{color:var(--text);background:0 0;border:none;outline:none;flex:1;font-size:12px}.dialer-picker-filters{flex-wrap:wrap;gap:6px;margin-bottom:12px;display:flex}.dialer-picker-chip{border:1px solid var(--border);color:var(--text2);cursor:pointer;background:#fff;border-radius:20px;padding:4px 9px;font-size:10.5px;font-weight:650}.dialer-picker-chip.active{background:var(--purbg);border-color:var(--purple2);color:var(--purple2);font-weight:750}.dialer-picker-list{flex-direction:column;flex:1;gap:8px;max-height:430px;display:flex;overflow-y:auto}.dialer-picker-card{cursor:pointer;background:#fff;border:1px solid #e2e8f0;border-radius:10px;justify-content:space-between;align-items:center;gap:10px;padding:10px 12px;transition:all 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6px;font-size:9.5px;font-weight:700}.dialer-btn-dial{background:var(--purbg);color:var(--purple2);cursor:pointer;border:1px solid #c9c1ff;border-radius:8px;align-items:center;gap:5px;padding:6px 12px;font-size:11px;font-weight:750;transition:all .15s;display:inline-flex}.dialer-btn-dial:hover{background:var(--purple2);color:#fff;border-color:var(--purple2)}.dialer-audio-diag{flex-direction:column;gap:18px;padding:20px;display:flex}.dialer-diag-box{border:1px solid var(--border);background:#f8fafc;border-radius:12px;padding:16px}.dialer-diag-head{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.dialer-diag-head h4{color:var(--text);align-items:center;gap:6px;font-size:13px;font-weight:750;display:flex}.dialer-vu-meter{background:#0f172a;border-radius:6px;align-items:flex-end;gap:4px;width:140px;height:24px;padding:4px;display:flex}.dialer-vu-bar{background:#334155;border-radius:2px;flex:1;transition:height 80ms,background 80ms}.dialer-telemetry-grid{grid-template-columns:repeat(2,1fr);gap:10px;margin-top:10px;display:grid}.dialer-telemetry-item{border:1px solid var(--border);background:#fff;border-radius:8px;padding:10px;font-size:11px}.dialer-telemetry-item small{color:var(--text2);text-transform:uppercase;letter-spacing:.04em;font-size:9.5px;font-weight:650;display:block}.dialer-telemetry-item b{color:var(--text);margin-top:3px;font-size:12px;display:block}.dialer-scratchpad-panel{flex-direction:column;flex:1;gap:12px;padding:20px;display:flex}.dialer-scratchpad-area{border:1px solid var(--border);resize:vertical;border-radius:10px;outline:none;flex:1;width:100%;min-height:280px;padding:14px;font-family:inherit;font-size:13px;line-height:1.5}.dialer-scratchpad-actions{color:var(--text2);justify-content:space-between;align-items:center;font-size:11px;display:flex}@media (max-width:1080px){.ticket-workspace{grid-template-columns:minmax(0,1fr)}.ticket-properties{display:none}}@media 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