Agent workspace · Voice
Make every call with context.
Dial, transfer, and conference from one calm workspace—then let each outcome return to the customer record.
Design mode: this is the live-call experience the voice connection will activate. It currently demonstrates call controls without placing carrier calls.Configure voice
Manual dial
Dial Pad
Customer context
Call workspace
JM
Jordan MatthewsCustomer · Renewal outreach
Matched contact14interactions
2open tickets
$8.4klifetime value
Suggested next stepConfirm Thursday appointment
Customer replied by SMS and asked for a call with the full service history nearby.
Recent activity
SMS reply · Today, 10:42“Thursday afternoon works for me.”
Ticket #2418 · OpenService follow-up needs an owner.
Call history